Agile Services

TL;DR

On 8 September 2025, Atlassian announced Atlassian Ascend and a firm end‑of‑life date for most Data Centre products: 28 March 2029 at 23:59 PST. Support winds down in phases from 30 March 2026. Migrate early to reduce cost and risk, and to unlock cloud‑only capabilities in scale, security and AI. Easy Agile Cloud Concierge is a free migration and education package (valued at US$9,000) for customers who migrate before 1 Jan 2027. Easy Agile’s track record: a 100% success rate migrating from Data Centre to Cloud with Easy Agile apps.

What’s changing

On 8 September 2025, Atlassian introduced Atlassian Ascend, a programme to transition Data Centre customers to Atlassian Cloud. The change provides a three‑year runway, with continued technical support through to 28 March 2029. Jira Align (self‑hosted) follows a separate policy and is not included in this EOL.

Who’s affected
Organisations running Jira Software, Jira Service Management, Confluence, Bamboo, Crowd on Data Centre, along with their mobile and Marketplace apps. Bitbucket Data Centre customers use the hybrid licence path rather than EOL.

Most teams run several Marketplace apps alongside Jira and Confluence. These apps are in scope for the Data Centre timeline and will follow the same end dates as your host products. Plan their move early to avoid gaps in capability.

Key dates and decision points

• 30 March 2026 at 23:59 PST: New customers can no longer purchase new Data Centre subscriptions or new Marketplace Data Centre apps.
• 30 March 2028 at 23:59 PST: Existing customers’ last date to purchase new Data Centre subscriptions, Marketplace apps, or subscription expansions.‍
• 28 March 2029 at 23:59 PST: End of life for impacted Data Centre products and Marketplace apps. Licences expire and environments become read‑only.

Why act now

Waiting compresses timelines and increases risk and reduces feature parity between cloud and data centre applications as organisations reduce ongoing investment in data centre apps.

Renewals cannot extend beyond 28 March 2029, which creates deadline pressure. Running in read‑only mode after EOL increases exposure because no new security fixes will be provided. App roadmaps may change as the EOL nears, so early assessment gives more options. Moving sooner lets teams adopt cloud‑only capabilities across Atlassian and Easy Agile apps.

Risks of waiting include rising cost from prorated renewals, reduced supportability as fixes narrow to critical issues, and tighter windows to validate Marketplace app paths. 

Access to new cloud benefits will be immediate in the cloud with:

• Increased feature richness for core atlassian and Easy Agile Apps, 
• Atlassian Cloud Fortified standards combined with SOC2 for stronger security posture across Easy Agile Apps
• Continuous performance improvements and faster innovation on cloud
• Reduced admin overhead

Third‑party apps, zero surprises

Treat Marketplace apps as first‑class in your plan. Bring them with you so teams keep their rhythm. A short review up front removes most app uncertainty. Use the Jira or Confluence Cloud Migration Assistant to see what you have, then make clear, simple calls.

Your app plan in six steps

• Check Cloud availability. Confirm a Cloud version exists and note any feature gaps that matter to your teams.
• Know the migration path. Record the path for each app: Automated, Install only, Vendor guide, Upgrade required, Contact vendor, or No path. 
• Decide and document. Choose to keep, replace or retire. Prefer simple paths and strong security.
• Engage vendors early. Share your target window, ask for pre‑checks, data mapping and rollback advice.
• Test in a sandbox. Run a test migration. Validate data, permissions and integrations with app owners.
• Cut over with care. Pick a low‑risk window. Communicate the change and support channels.

A seamless migration path with Easy Agile

Easy Agile has guided dozens of migrations with a 100% success rate for customers using Easy Agile apps. It’s made easier with Easy Agile apps integrating with the Jira Cloud Migration Assistant (JCMA) to support migrations to Cloud. To ensure the 100% success rate, beyond JCMA Easy Agile still recommends a structured path to migration with early planning and app vendor engagement at the heart of success:

• Discovery and alignment to set goals and metrics; 
• Engage with vendors to lock in resource to support migration dates and dive into the traps and planning pitfalls early;
• Readiness and architecture to confirm identity, environments and data residency; 
• App assessment to audit Marketplace apps and document keep, replace or retire decisions - focusing on cloud security and migration simplicity to make the call; 
• Test migration into a sandbox to validate data, permissions and integrations; 
• Cut‑over in a low‑risk window with clear communications and vendor support; 

Self-serve learning modules with training and success tracking. Where features differ, use guides to find practical workarounds or replacements so teams keep their rhythm flowing.

“Today’s data centre end of life update may bring questions and uncertainty, and we understand. But the move is achievable just as it was with Server across core Atlassian tools and third-party apps but it’s the teams who plan early that avoid the eleventh-hour rush and reduce risk.

We’re confident in our apps and support, with a 100% success rate migrating dozens of instances, which means our customers can maintain their ways of working without the stress many feel now.

Once on cloud, the benefits are significant across both core Atlassian tools and third party apps like Easy Agile with added functionality to make team work easier that’s not available on data centre. 

It’s an exciting moment for teams who plan, engage their partners and vendors, and make the shift.”

Mat Lawrence — Easy Agile CEO

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Cloud Concierge: Migration help, on us

Cloud Concierge by Easy Agile

Free for customers who migrate before 1 Jan 2027, valued at US$9,000. It includes a migration readiness workshop for stakeholders and admins, an app compatibility review focused on Easy Agile apps, a success plan with timelines and risk mitigations, sandbox and test migration guidance, and office hours across test and cut‑over. Eligibility is subject to availability and standard terms. Ready to move? Book your Cloud Concierge session.

FAQ's

Can we stay on data centre with Easy Agile?

You can stay with us as long as your Atlassian environment remains which means you can renew through to 28 March 2029. After that your Atlassian instance becomes read‑only at which time our apps will be impacted. The later you leave it, the less time you have to remediate, test and train.

Can apps move at the same time as core Atlassian tools?

Absolutely, our apps move seamlessly. We’ve done dozens of migrations directly with end users, and via our partner community with 100% success rate. There’s no risk or reason not to move your apps and maintain your ways of working to reduce disruption to team productivity.

How is security and compliance handled on Cloud?

Easy Agile on cloud offers certifications including SOC 1 and SOC 2 and Cloud Fortified so you know your new app is secure.

How about performance and latency?

Cloud scale limits and performance have increased meaning Easy Agile apps perform perfectly on cloud.

What if we have had a failed migration before?

Easy Agile can’t support your overall Atlassian cloud migration. Your best bet for support is to contact one of our expert partners.

How does Easy Agile support after cut‑over?

Cloud Concierge includes office hours support and on-demand training to help teams settle into a new UI, additional features, and realise cloud benefits with Easy Agile apps. We also offer select classroom style reonboarding to help teams settle and find their groove fast.

How do I get started?

‍Move early, move calmly, and get expert help. Book Cloud Concierge to secure your free migration and education package and set a confident path to Cloud.