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Using a Sprint Burndown Chart to Keep Your Product on Track

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Keeping stakeholders in the loop is one of the key responsibilities of a product owner. A ton of work goes on behind the scenes before stakeholders can be presented with information about a product's deliverables and timeline. If sprints are your framework for getting work done and projecting delivery dates, the agile development team needs a way to make sure it's working through the product backlog at the right pace. The sprint burndown chart can show you the way.

In this post, we’ll talk about how to use a sprint burndown chart to monitor if your team is on track to complete its work and how putting user stories into sprints and epics generates even greater insights via user story maps.

What is a sprint burndown chart?

screenshot of sprint burndown chart

Image credit: Atlassian

First, a review: A sprint is a fixed period of time — typically between two and four weeks — that an agile software development team uses to complete a defined set of work.

A sprint burndown chart is a visual comparison of how much work has been completed during a sprint and the total amount of work remaining. It helps measure a Scrum team's progress, and it provides an easy view of whether the team needs to make any adjustments to complete its work for the current sprint iteration.

A burndown chart is a graph with a y-axis and x-axis 📉. The vertical axis measures the total amount of work that the team estimates it will complete during its current sprint. The horizontal axis shows the number of days remaining until the end of the sprint. On the chart are two lines: the actual work line (a line that represents the team's progress) and the ideal work line (a straight line from the top of the y-axis to the end of the x-axis).

You want your actual work line to follow your ideal work line as closely as possible. This would mean that work is being completed incrementally and at such a rate that it can be completed by the end of the sprint. Sprint goal achieved. 👍

A good practice for a team's product owner is to review the burndown chart on a daily basis. Doing so will allow you to detect if there are any progress issues happening in the sprint. For example, if your actual work line is trending above the ideal work line, then too much work remains to be completed by the end of the sprint at the current pace. We'll break down a few reasons why this may be happening later in the post. 😉

The sprint burndown chart is also a great tool to use during a sprint retrospective. Looking at this as a team can help generate talking points to discuss around the sprint retrospective's three key questions: What went well in the sprint? What didn't go as well as we hoped? How can we get better in the next sprint?

A primer on estimation methods

sprint burndown chart: group of people discussing something

To measure effort on the vertical axis, we need to choose a metric.

Historically, traditional software teams used time to estimate the effort needed to complete a task or a project. For example, "I think it will take me three days to finish that user story." However, this approach can be risky because people tend to underestimate the amount of time it will take to finish a project.

The unit of measure on your sprint burndown chart's y-axis will depend on your estimation metric of choice. Let's review two common ones employed by agile sprint teams.

Ideal days

An ideal day is an estimate by a software developer of how many uninterrupted days it will take to complete a task. Assuming an ideal workday is eight hours of interruption-free work, the estimate could be stated as, "That user story will take me two ideal days." A benefit of this approach is that it accounts for work disruptions; however, it can be problematic because it often positions estimates as best-case scenarios.

Story points

Agile teams use story points as a relative estimate of effort as opposed to a time-based approach. Instead of saying, "I think this task will take me two days to finish," you would state, "I think this task is worth two story points." In this estimation technique, two story points are twice the effort than one story point.

Teams can use ideal days as a baseline to calibrate their story point estimates. For example, one ideal day can be equivalent to one story point, two ideal days to two story points, and so on.

A main benefit of using story points to estimate is that it allows teams to focus on relative measures of effort instead of thinking about how long it will take to finish a task.

Why your sprint burndown might be off track

woman looking at sticky notes posted on the glass wall

A perfect actual burndown line is like Bigfoot — if it's been witnessed, it's probably a hoax. 😂

No team can perfectly estimate its work and develop at the exact pace represented by the ideal line. That said, if you notice large differences between your actual line and the ideal line (i.e., your actual line is much higher or lower than the ideal line), a number of things might be occurring:

  • The team over- or under-committed to the amount of work at sprint planning
  • Story points were added to or removed from the sprint after it started (scope creep)
  • The estimated effort for some user stories is off

As a product owner, when you notice something that's off about your line after your daily review of your chart, you should mention that to your team members. The daily stand up is a perfect time to do so.

User stories and epics provide the big picture

User stories describe how a functional part of a product will work from a user's perspective. The common format of a user story reads, “As a [user role], I want to [user activity] so that I can [user goal].” For example, one might read, “As a new customer, I want to sign up for this product so that I can create my profile.”

User stories are placed in sprints to show what work (from the user's perspective) will be finished and by when. They can also be placed in epics to group them into themes within a product. Epics are widely used by agile teams to represent the high-level activity users will accomplish while using a product.

In our example above, an epic can capture all of the user stories that center around user signup, such as signing up, adding payment information, creating a user profile, and configuring notification settings.

If the sprint burndown indicates that the team is off track for a given sprint, then a combined view of sprints and epics can help you determine what impact that might have in the big picture. And, as we’ll see next, an interactive user story map can fix the problem.

User story maps: A view of epics and sprints

screenshot of story map by Easy Agile

A sprint burndown chart is one of the handiest tools an agile software development team can use to make sure they're working and delivering at a solid pace. The burndown chart shows if any adjustments need to be made to your sprint.

User story maps provide another level of insights into team progress by:

  • Showing sprints as vertical swimlanes
  • Displaying epics as columns that represent the user journey through the product

This combination of swimlanes and columns unflattens your sprint backlog. It visualizes what the team will deliver and by when.

With Easy Agile User Story Maps for Jira, you can supercharge your ability to make adjustments to your sprint. It can help you:

  • Create new user stories
  • Edit story points on a user story
  • Assign items in the backlog to an epic and a sprint

With this tool, teams can view their sprint statistics at a glance and take action. They can ensure they don't overcommit and that they're on track to achieving their sprint goals. It’s the most comprehensive user story map solution in the Jira marketplace for taking action to adjust your sprints from a big-picture viewpoint.

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Related Articles

  • Workflow

    Sprint Backlog 101: Never Stop Refining

    A sprint backlog is like an agile team's treasure map — checking off each item is like visiting a different place on the map. By the end of a sprint or iteration, the team will have delivered previously agreed outcomes and ultimately achieved their sprint goal. This is like getting to the ✖️ on a treasure map.

    Join us as we find the answers you need to successfully complete each sprint. You'll learn about a sprint backlog’s purpose, plus who creates, owns, updates, and uses it.

    What's a sprint backlog?

    A sprint backlog consists of the items that need to be completed in order to get to the sprint goal. It should go into artifact during the sprint planning meeting. A sprint backlog has three parts:

    • The sprint. Each sprint backlog targets a specific iteration.
    • The sprint goal. This is the higher level aim for each sprint. To achieve it, the development team completes certain items from the product backlog.
    • A plan. The sprint backlog represents a plan to deliver a product increment by the end of the sprint. It's organized to allow for progress tracking with to-do, in-progress, and done items, plus effort estimations and remaining workload.

    The sprint backlog should always be accessible and up-to-date so that the development team understands the work and can see what is coming up next. It should also have enough detail to allow tracking work progress.

    Each sprint starts with a sprint backlog, and the artifact's lifespan equals the sprint's duration. You may expect to find work items — user stories, tasks, or bugs — in it.

    The sprint backlog is the development team's go-to home to find all the ideas for what to work on. At every Daily Stand-Up,, the team looks at it to let others know what they did the day before. Additionally, they recall or adjust priorities based on what they need to do for the next day(s).

    🧐 During the Daily Stand-Up, developers also use the sprint backlog to evaluate the sprint's progress.

    The sprint backlog is not only a way of keeping the development team's eyes on the prize. 👀 It's also a way to discuss how well they achieved the sprint goal.

    At any point in a sprint, to-do, in-progress, and done items are included in the sprint backlog for anyone to review and use to calculate the remaining workload. This helps verify if the development team is on track to achieve the sprint goal. ✌️

    Jira provides a burndown chart to check the development team's work. This displays the remaining workload for the current sprint. In addition, the chart shows:

    • Work in progress
    • The distribution of work throughout the iteration

    A Jira burndown chart also helps evaluate whether additional items fit into the sprint and effort estimations were accurate.

    🛑 Keep in mind that you don't need a sprint backlog if you follow the Kanban framework. That’s because Kanban isn’t about working in timeboxes (the sprints).

    Now, the sprint backlog isn't an off-the-shelf artifact that you can use in your project — every project is unique. So, someone must be responsible for populating the sprint backlog with work items.

    Besides defining what a sprint backlog is, we should discuss what sets them apart from product backlogs.

    Sprint backlogs vs. product backlogs

    Though their names are similar, a sprint backlog and product backlog serve different purposes. A product backlog is:

    • A collection of work items to either bring a new product to the market or improve an existing product
    • A list of work items to tackle in the future
    • A set of work items arranged by priority, with the most priority at the top
    • The source of the sprint backlog items

    On the other hand, a sprint backlog is:

    • A subset of work items from the product backlog
    • A group of items to work on during the next sprint

    Here’s how the two backlogs meet: The product backlog provides work items for a sprint backlog. And, by the end of a sprint, the team might transfer incomplete work to the next sprint or the product backlog. If the work items have high priority, they should go into the next sprint. If not, they should go into the product backlog for a later sprint.

    Essentially, a product backlog covers a greater amount of time than a sprint backlog. However, like the sprint backlog, the product backlog might evolve to reflect changes in the market or customer needs and, the development team needs both in order to deliver product changes.

    Now, the sprint backlog isn't an off-the-shelf artifact that you can use in your project — every project is unique. So, someone must be responsible for populating the sprint backlog with work items.

    Who owns and creates sprint backlogs?

    Here are the team members involved in creating sprint backlogs:

    • The Scrum Master. During the Sprint Planning ceremony, the Scrum Master uses the product backlog to create the sprint backlog — the output. However, the Scrum Master doesn't do it alone.
    • The development team. When moving product backlog items to the sprint backlog, the Scrum Master considers the development team's input. ⚖️
    • The Product Owner. The Scrum Master needs the Product Owner's agreement to include product backlog items in the sprint backlog. 👌 And if the development team has questions about the product backlog, the Product Owner is the one to ask.

    The sprint backlog's creation is one part of the agile workflow that shows how essential teamwork is to agile. Nevertheless, the sprint backlog must always be owned by someone throughout the workflow. Otherwise, these artifacts can get lost and become outdated.

    Scrum methodology says that the whole agile team owns the Sprint Backlog. And by "agile team," we mean the Scrum Master, the Product Owner, and the development team.

    That’s because all agile team members contribute:

    • The Product Owner knows what the development team should deliver by the end of the sprint. Plus, they order product backlog items by priority. In other words, the Product Owner constrains the product backlog items that should go into the next sprint backlog.
    • The Scrum Master has enough experience to distribute the development team's work throughout the sprint. When considering sprint backlog item dependencies, that distribution makes the most sense.
    • The development team knows how long similar Sprint Backlog items take to complete. ⏲️ This means they can determine the sprint goal's feasibility within a certain time frame.

    Remember, the sprint backlog is a living document, so team members should update it as needed. Let’s look at how a sprint backlog can change.

    Updating the sprint backlog

    The sprint backlog should adapt to answer market trends and customer needs as they arise. Those changes might influence items in the product backlog and how they’re prioritized. As a result, the sprint backlog changes.

    Let's have a look at what may cause a sprint backlog to change and who makes the updates:

    1. Effort estimations were not accurate enough. If the development team realizes that some work items will take longer than expected, they should raise a 🚩. They should then negotiate the scope of the sprint backlog with the Product Owner without compromising the sprint goal.
    2. A new, higher-priority user story, task, or bug comes up. If that happens, the development team should add it to the sprint backlog. That might impact the sprint's duration or push some items to the next sprint.
    3. Progress in completing a user story or a task or solving a bug changes daily. As this happens, the development team should keep updating the remaining workload they estimated for the current sprint. And they should do it during the Daily Stand-Up or Daily Scrum meeting. Once the development team finishes all the work in the sprint backlog, they achieve the sprint goal. This means the development team implemented the product increment, which is ready for delivery. 📦
    4. A sprint backlog item is no longer needed. This might be due to a shift in the market or customer needs. If that happens, the development team should remove the item from the artifact. 🗑️
    5. The development team better understands sprint backlog requirements as the sprint continues. So, they might realize that to achieve the sprint goal, they need to include more items in the sprint backlog.

    The sprint backlog: A guide for sprint success

    A sprint backlog is a guide for completing a sprint goal. This means that its lifecycle is short and equals the iteration's duration. It's a visual representation of the sprint that supports Scrum team discussions on in-progress and to-do work.

    This backlog may also be the most reassuring Scrum artifact for developers, as it assures them the work is organized and no additional work items will fall from the sky without their knowledge. If the workload must increase, the team will debate it and weigh the developers' experience-based opinion.

    With a sprint backlog, the team perfects its ability to plan sprints, estimate effort, and allocate resources. They learn how long work takes and how much of it fits into a sprint. And by learning this, the team learns the resources they need to get to the finish line.

    Easy Agile TeamRhythm is collaborative sprint planning tool that helps your team with the shared context that the story map format provides. TeamRhythm helps your team to:

    • Visualize a meaningful picture of work on the user story map, sequenced into sprint swimlanes
    • Create, estimate and prioritize user stories right on the story map
    • See comitment at a glance with sprint statistics and sprint goals displayed on each swimlane

    Try planning your sprints with Easy Agile TeamRhythm. We’re confident it will help your team collaborate even more seamlessly.

  • Workflow

    Crush a Product Launch with Your Product Management Framework

    The perfect product launch is an elusive beast. As the launch date nears, the pressure mounts while the product manager deals with last-minute changes, bugs infesting the Jira board, and some network or server issue that threatens to ruin everything. You might have the perfect product management framework, yet the journey to the finish line is usually anything but elegant.

    Whether you're launching a new product or releasing a new feature, product managers thrive on the excitement, exhilaration — and exhaustion! -— that come with the job, particularly surrounding significant releases. Even with careful planning, an exquisite product roadmap, and a neatly refined backlog, the final moments before launch always seem to end in a fight to the finish.

    Before you place all the blame on your product management framework, or worse, your product team (Nah, you would never do that!), take a step back and breathe. We’ll walk through some ideas on how you can relieve some of the chaos on launch day. (Let's be honest, no drama on launch day would be just a little disappointing.)

    Pre-launch planning

    product management framework: woman showing sticky notes to her co workers

    If you're using an agile product development methodology like Scrum or Kanban, you're already ahead of the game in terms of planning. Experienced PMs will have a roadmap with t-shirt sized epics and stories carefully laid out using established prioritization methods.

    Based on your product strategy, you may choose to release new product features to production after each iteration. But sometimes, the product marketing plan requires a bigger splash. In this case, you can take advantage of press releases, major advertising events, or other high-visibility marketing opportunities.

    Planning how you intend to release the product is as important as deciding what will be part of the release. Product development teams need to coordinate with product marketing to consider the following:

    • Will you do a soft launch to a limited audience?
    • Do you need to pre-release specific components to test pricing, marketing copy, or usability?
    • Will you leave pre-releases in the wild until launch, or will you test for a specific time period and then pull them back?
    • Do you have a hard date on which you must release (ex., Super Bowl Sunday), or is there some flexibility in the timing?

    Answers to these questions drive the release strategy, which is then factored into your release plan and execution.

    When it comes to determining what features to include in your product launch, you can choose from a variety of product management frameworks or use a hybrid approach and mix and match the methodologies to fit your situation.

    The Kano model, AARRR (acquisition, activation, retention, referral, and revenue) theory, and OKRs (objectives and key results) all provide product management frameworks. These help product owners plan feature releases that align with the product vision and realize profitability objectives.

    Remember: It's always a good idea to have a Plan B or even a Plan C to allow for unexpected events or issues that tend to rear their heads just before a launch. Atlassian has a great product launch template to get you started if you're working on your first release.

    Launch day planning

    A launch day checklist is your best friend on launch day. You might even want or need more than one list. A product launch has too many moving parts across too many teams for you to rely on memory alone. Your marketing, IT, and product teams will all play a role in the launch, performing necessary activities for their roles.

    Particularly if this might be the first product launch in your startup, checklists help product teams think through details with clear heads well before launch day. The best plan is to ask each team to create their checklist and then meet as a group to align and coordinate each task's timing. Some launch day tasks are independent, ready to be tackled at any time. In contrast, others will be more time-sensitive or dependent on something else happening.

    For teams with a few launches under your belt, these checklists hold the lessons learned from prior releases and, when updated after each launch, turn your team into a smooth-as-silk, product-launching machine.

    Post-launch planning

    As you know, a product launch is not the end game. Once the dust settles and everyone has gotten some sleep, you need to measure how the product performs. Planning how to measure the product’s initial key metrics allows product managers to communicate results to stakeholders early and as often as necessary.

    Measuring key product metrics after a launch validates your decision-making of the product features, confirms you built the right product for the market, and helps you ask and answer the right questions when planning more feature builds and marketing strategies.

    Important key product indicators following the launch can include total sales, top attribution channels, activation stats, and affinity sales. If you're launching a new feature within an existing product, you'll also want to keep an eye on retention numbers. A spike in churn rates could indicate a problem with the user experience or the underlying technology solution.

    Beyond measuring the results of your release, you'll also need to prepare what's next. After your development team gets some shut-eye, they'll come back to work looking for their next assignment. You'll need to have your backlog ready for the next sprint planning ceremony, and then, it's back to business as usual. There may also be some immediate customer feedback that needs to be actioned.

    Once you get your team off and running toward the next release, it’s time to take a look at your roadmap. You’ll likely discover new information when customers start using your new product or feature. It’s a good idea to leave some room in the roadmap to take on work discovered during the first few weeks of your launch.

    Then there’s one last thing — CELEBRATE!! You and your team worked hard and accomplished something really cool! It’s easy to get caught up in the daily grind toward the next release. Take some time to pat yourselves on the back for a job well done.

    Use your product management framework to tackle launch day like a rock star

    With some planning and flexibility, you can set up your product team to make launch day look like a walk in the park. And the sooner you get good at this, the better. You'll always be launching something throughout the product lifecycle, from the initial MVP to new features to the end-of-life process.

    Thorough roadmapping gets you off to a solid start, and as you get closer to launch day, you'll build out more of the critical details to ensure you don't miss anything. Cross-team coordination is essential, and checklists help open communication channels and get the entire team on the same page.

    Early reporting on results builds confidence with stakeholders and is also a great way to show your team the results of their efforts.

    Enjoy the adrenaline rush of launch day, but try to eliminate a little of the chaos and stress. As soon as you've launched, it's time to move on to the next thing. That's the nature of product development, and that's why we love it.

  • Agile Best Practice

    DEEP: The 4 Characteristics of a Good Product Backlog

    A product backlog represents all of the goals and desired outcomes within the development of a product. They are the specific tasks a team hopes to complete when they set out to design or improve upon a product.

    What makes a product backlog so effective is its agile nature. Backlogs are in constant evolution, changing and adapting based on the current needs of stakeholders and customers. To keep a backlog up-to-date and in its most effective form, it needs to be continuously refined and adapted. This process takes time, but there are simple, powerful strategies for maintaining a quality backlog.

    A good product backlog has four characteristics. It is:

    • Detailed appropriately
    • Estimated
    • Emergent
    • Prioritized

    We’ll cover all of these attributes in detail, including how you can ensure your product backlog is in good health. But first, let’s get on the same page about product backlogs and the refinement process.

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    What is a product backlog?

    A product backlog is a prioritized and ordered list that represents the work to be completed by a development team. Backlog items are derived from the product roadmap and are organized based on the tasks that are most vital — the ones that will make the biggest impact at any given time.

    Backlog items represent what it will take to develop a new product or improve an existing one with new features. It’s all of the work a team will tackle in the future, but it’s also a flexible, living organism that evolves as a development team learns more about the product and its stakeholders.

    The product owner is in charge of ordering and prioritizing backlog items, placing high-priority items at the top. They are also responsible for backlog refinement, which ensures all backlog items are organized, have appropriate details, and are ready for any upcoming sprint planning.

    Product backlogs vs. sprint backlogs

    Sprint backlogs are quite similar to product backlogs, but they serve a different, more specific purpose. At the beginning of a Scrum, the product owner arranges the product backlog items that are to be completed by the Scrum team in that sprint.

    The Scrum product backlog represents a small subset of the overall product backlog. The product backlog is the entire bottle of wine, while the sprint backlog is the glass of wine you’re going to tackle next. In this analogy, the Scrum master is the sommelier, providing guidance, context, and feedback throughout the sprint.

    At the end of the sprint, a sprint review is conducted with the stakeholders to better understand what to tackle next. Backlog items that weren’t completed may be pushed back into the larger product backlog to get to at a later date or during the next sprint. Another sprint planning meeting will prepare the team to tackle the next batch of backlog items.

    Why does a backlog need refinement?

    Backlog refinement isn’t a luxury task reserved for when you get a chance to tidy up. Refinement is a key part of product backlog management that ensures a backlog always has the most recent, up-to-date information.

    Refining the backlog prepares it for the development team, saving time in the long-run. The process helps to prioritize items and ensures there’s nothing in your backlog that you no longer need.

    As you’re well aware, the agile methodology centers around flexibility and the ability to evolve a plan as new information or roadblocks appear. What you thought was important at the beginning of product development may not be necessary anymore, or your stakeholders may have turned you in a completely different direction.

    Product backlog refinement includes:

    • Adding detail to high-priority backlog items for greater comprehension.
    • Improving and reviewing estimates.
    • Removing items that are no longer relevant to the product.
    • Adding items based on new stakeholder feedback.
    • Making adjustments based on the most recent bug fixes.
    • Prioritizing items that bring customer value.
    • Ordering backlog items to deliver the most impact over the next sprint.

    Backlog refinement takes time, but it’s well worth the effort to have a healthy, up-to-date backlog that’s always ready for the development team.

    DEEP: The key attributes of a good product backlog

    Roman Pichler, the author of Agile Product Management with Scrum: Creating Products That Customers Love, developed DEEP to describe the key attributes of a good product backlog. The acronym DEEP helps product owners and development teams understand how to make smart decisions while maintaining a successful backlog.

    The concept is applied throughout the product backlog refinement process, which is a critical part of backlog management. Backlog refinement, previously called backlog grooming, is an ongoing process that ensures a backlog is in tip-top shape. We like to think of it like trimming the branches of a plant.

    To help a plant grow, you need to prune and trim it. The refinement process adds details where needed and prioritizes items based on the current information a product owner has from team members and stakeholders.

    DEEP stands for Detailed appropriately, Estimated, Emergent, and Prioritized.

    Following these guidelines and best practices will lead to a quality backlog, which will lead to smooth product development and a successful end result. Let’s dig into each attribute. 🔎

    Detailed appropriately

    Details matter, especially as a user story rises in priority. As a backlog item gets closer to being completed or moved into a sprint backlog, it requires more detail. Upcoming backlog items should be detailed appropriately, so they can be better understood by the development team. The closer an item is to being completed, the more detail it should have.

    On the other hand, items that are lower on the priority list don’t require nearly as much detail. It’s a poor use of time to add details to lower priority items since you never know how the backlog is going to evolve. You could waste a lot of time detailing low-priority items when they might be removed or revised later on in the process.

    Estimated

    Thorough estimation should be focused on high-priority items that will be tackled soon. As you refine your backlog and add more details to top-priority items, you can improve your estimation. A good option is using story points to zoom in on the details. They can help you accurately and practically reflect the reality of an item from the customer’s perspective.

    📘 Read our guide to incorporating user story points to start using this technique.

    Since not much is known about them, it’s difficult to properly estimate items that are lower in priority. When you are further down the priority list, your estimation will be more of a guess since you don’t have all of the information yet. In these cases, use a simple agile estimation technique, such as t-shirt sizing (labeling work items as XS, S, M, L, XL) to make a guesstimate. Based on the information you have at that moment in time, make an approximate estimate on the exertion required for that backlog item.

    Emergent

    The more you learn about the product and its customers, the more you can improve your product backlog. The backlog is a living document that represents your plan at any one given time. It’s not set in stone, and it should see revisions and improvements as you go.

    With the information gleaned from retrospectives and stakeholder feedback, you can update the backlog to reflect what you’ve learned along the way. Allow your backlog to evolve, adding, removing, and refining items as needed.

    Prioritized

    A product backlog needs prioritization. Items at the top are a higher priority, and items toward the bottom are a lower priority. When deciding which items should be prioritized, consider the value each item will provide.

    Your team can maximize its efforts by prioritizing the backlog items that will provide the most value to customers at any given time. Since this will change depending on the current needs of your customers, you need to continually adjust and refine your priority order.

    Achieve a DEEP product backlog with Easy Agile

    Easy Agile is dedicated to helping agile teams work more effectively. We have a suite of Jira apps designed for teams that want to develop products that put the customer at the forefront of decision making.

    Easy Agile TeamRhythm transform your flat product backlog, prioritizing based on value to the customer and bringing the customer journey to life. They help teams organize and prioritize user stories while visualizing the customer journey. Keeping your customers embedded in your process will help you make refinement decisions that are in the best interest of the customer, no matter what phase of development you’re in.

    Learn more about our agile apps and follow our blog for the latest content for Jira teams.