Spot Roadblocks Before They Happen

Master Customer-Centric Product Development in Jira

Is your agile team struggling to align development with customer needs? Want to build features your customers actually use and value?

Join Teagan Harbridge, Customer Experience Manager at Easy Agile, for a practical guide to embedding customer-centric practices in your Jira workflow. Discover how leading teams use customer insights to drive agile product decisions that deliver measurable value.

In this webinar, you'll learn:

• How to conduct effective agile customer interviews that reveal genuine insights
• Techniques for creating and managing personas directly in Jira
• A practical framework for user story mapping in Jira that aligns with customer journeys
• Methods to transform your backlog into a customer-centric roadmap

Who should watch:

• Product Managers and Product Owners focused on customer-centric development
• Scrum Masters looking to improve team alignment with customer needs
• Development Team Leads wanting to enhance their Jira workflow
• Agile Coaches implementing customer-focused practices

‍See real examples of customer-centric agile in action. Learn practical techniques you can implement immediately using Jira. Walk away with templates and frameworks for persona creation and journey mapping that work with your existing tools and processes.

The webinar also includes a live Q&A session where we address real challenges teams face in implementing customer-centric practices.

Set aside 45 minutes to transform how you approach product development. Learn practical techniques for understanding your customers, making data-driven decisions, and delivering features that truly matter to your users.

Learn to positively refocus your team retrospectives with renowned Agile expert and coach, Richard Cheng and Easy Agile Co-CEO, Nicholas Muldoon.

⚽️ ⚽️ ⚽️ ⚽️

Ted Lasso, the fictional soccer coach of the struggling AFC Richmond, brings a tenacious sense of positivity to his team. In this supportive environment Ted creates a team that grows and thrives together.

This is what we need for our retrospectives.

So many of our retrospectives today are focused on:

- What we are doing wrong- The mistakes we keep making
- The issues we keep encountering
- What’s preventing us from succeeding

This session will focus on:

- Understanding the need to celebrate the wins
- How to create a safe, open space for retrospectives
- Retrospective techniques to help our teams celebrate, learn, and grow
- How ScrumMaster uses the retrospective to create great self
- awareness and problem solving on our teams
- Review a ScrumMaster checklist for using retrospectives to grow our teams

By the end of the session, we’ll learn how to Ted Lasso our retrospectives and turn our retrospectives into fun, effective, and inspiring sessions that help our teams kick goals!

Transform Your Retrospectives Into Meaningful Change

Retrospectives shouldn’t just be another agile ceremony - they should be your team’s most powerful tool for continuous improvement.

In this webinar, Easy Agile’s Jaclyn Smith and Adaptavist’s Shane Raubenheimer show you how to go beyond reflection and start making real progress. This session offers universal, practical strategies to enhance agile delivery across time zones, tools, and team cultures.

Key Takeaways from the Webinar

This practical session dives deep into how to run agile retrospectives that actually lead to change. With real-world examples, expert insights, and tool demos, you'll gain the skills to transform your retros into a consistent engine for improvement.

You’ll walk away with:

• A clear understanding of common agile anti-patterns that affect teams across regions and industries
• A simple, repeatable method—the 5 Whys technique—to diagnose root causes of recurring team challenges
• Strategies to reduce meeting fatigue and run more engaging, focused retrospectives with distributed or co-located teams
• Tips for turning reflection into measurable, trackable actions using your existing Jira workflow
• Advice on avoiding action overload and prioritizing change initiatives in fast-moving delivery environments
• A preview of how Easy Agile TeamRhythm enables remote and hybrid teams to run retros seamlessly, integrated with real work data

This webinar equips you with globally relevant practices to make retrospectives more impactful, and less performative.

Further Reading and Resources

Want to go deeper into the ideas shared in this session? These practical resources are a great way to keep building your confidence and capability when it comes to facilitating meaningful retrospectives - whether you're just getting started or looking to level up.

📝 Free Action-Driven Retrospective Template
Skip the blank board and get straight to impact. This free, ready-to-use template helps teams focus on meaningful reflection and achievable actions, so you can start improving right away.

📚 More Resources on Running Better Retrospectives
Explore a curated collection of articles, templates, and guides covering everything from facilitation techniques to psychological safety. Written for agile teams around the world, these resources are grounded in real-world practice, not theory.

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